Refund policy

Last updated: January 31, 2026

Return & Refund Policy

Thank you for shopping with seatrue.shop. We strive to provide a smooth, transparent, and satisfying shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our Services.

1. Returns & Exchanges

We accept returns and exchanges subject to the conditions outlined below.

Eligibility for Returns

Items must be unused, unworn, unwashed, and in the same condition as received
All original tags, packaging, and accessories must be intact
Return or exchange requests must be initiated within 7 days of delivery
Proof of purchase (order number) is required

Non‑Returnable Items

The following items are not eligible for return or refund:

Innerwear, socks, and undergarments (for hygiene reasons)
Clearance or final sale items
Personalized or custom-made products
Items with missing tags or signs of use, wear, or damage

2. How to Request a Return or Exchange

To initiate a return or exchange, please contact us with the following details:

Order number
Reason for return or exchange
Clear images (mandatory for damaged, defective, or incorrect items)

Email: seatrue30@gmail.com

Requests without sufficient information may be delayed or declined.

3. Refunds

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If Approved

Refunds will be issued to the original method of payment
Processing time: 5–10 business days, depending on your bank or payment provider

If Rejected

The item will be shipped back to your registered delivery address
Shipping charges for rejected returns will be borne by the customer

4. Late or Missing Refunds

If you have not received your refund after the processing period:

Recheck your bank account or payment app
Contact your bank or credit card provider
If the issue persists, contact us at seatrue30@gmail.com

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Notify us within 48 hours of delivery
Provide clear photos or videos as proof

After verification, we will offer:

A free replacement, or
A full refund, at no additional cost

6. Shipping Costs for Returns

Return shipping costs are paid by the customer, except where the item is defective or incorrect
Original shipping charges are non‑refundable

7. Exchange Requests

Exchanges are subject to product availability
If the requested item is unavailable, you may choose:
- A refund, or
- Store credit of equivalent value

8. Contact Information

For any return or refund assistance, please contact us:

Trade Name: seatrue.shop

Owner Name: Rajesh Kumar